Effective Date: 01 Jan, 2026

At Packaging Nova, every packaging order is manufactured according to each customer’s unique specifications. Because our products are custom-made, our Refund & Returns Policy differs from that of standard retail products.

Please read this policy carefully before placing an order.

Custom-Manufactured Products

All Packaging Nova products are manufactured specifically for each customer based on approved artwork, dimensions, materials, printing requirements, and finishing selections.

For this reason, custom packaging orders are generally not eligible for returns or refunds once production has begun.

Order Cancellation

Customers may request to cancel an order before artwork approval and before production begins.

If production has not yet started, Packaging Nova will review the cancellation request and confirm whether the order can be cancelled.

Once artwork has been approved and manufacturing has started, cancellation requests cannot normally be accepted because production resources and materials have already been committed to the order.

Artwork Approval

Before manufacturing begins, customers receive a digital proof for review.

It is the customer’s responsibility to carefully verify:

• Dimensions
• Artwork
• Colors
• Text
• Logos
• Graphics
• Layout
• Product specifications
• Spelling

Artwork approval serves as final authorization to begin production.

Packaging Nova cannot be held responsible for errors that appear in artwork approved by the customer.

Returns

Due to the custom nature of our products, we do not accept returns for:

• Change of mind
• Customer preference changes
• Incorrect information provided by the customer
• Approved artwork errors
• Design changes requested after production begins
• Over-ordering or unused packaging

Custom packaging is manufactured specifically for one customer and cannot be resold or reused.

Manufacturing Defects

If you believe your order contains a manufacturing defect, please notify us as soon as possible.

Examples may include:

• Incorrect box construction
• Significant printing defects
• Manufacturing errors
• Incorrect materials supplied
• Production defects that differ from the approved specifications

Each claim will be reviewed by our quality assurance team.

Supporting photographs and order details may be required to assist with the review.

Damaged Shipments

If your order arrives visibly damaged during shipping, please:

• Inspect the shipment upon delivery.
• Take clear photographs of the packaging and products.
• Keep all original packaging materials.
• Contact Packaging Nova as soon as reasonably possible.

Prompt reporting helps us investigate shipping-related issues with the carrier.

Inspection Period

Customers are encouraged to inspect their order immediately upon receipt.

Any concerns regarding manufacturing defects, incorrect products, or shipping damage should be reported within 7 business days of delivery.

Claims submitted after this period may not be eligible for review.

Replacement Policy

Customer satisfaction is important to us.

If Packaging Nova determines that a manufacturing error or verified production defect has occurred, our preferred resolution is to replace the affected products at no additional cost whenever reasonably possible.

Replacement orders will be prioritized to minimize disruption to your business.

Refund Eligibility

Refunds are considered only in limited circumstances where Packaging Nova determines that:

• A verified manufacturing defect exists;
• A replacement is not practical or reasonably possible; and
• No alternative resolution can be agreed upon.

Approved refunds will be processed using the original payment method whenever applicable.

Situations Not Covered

This policy does not cover issues resulting from:

• Incorrect artwork approved by the customer
• Customer-provided design errors
• Incorrect dimensions supplied by the customer
• Improper product use
• Normal manufacturing tolerances
• Minor color variations
• Natural material characteristics
• Damage occurring after delivery
• Delays caused by shipping carriers or events beyond our reasonable control

Manufacturing Tolerances

Because custom packaging is manufactured using commercial printing and converting processes, minor variations may occur in:

• Color consistency
• Material texture
• Folding alignment
• Cutting tolerances
• Print registration
• Finishing appearance

These variations are considered normal within industry manufacturing standards and do not qualify as product defects.

Limitation of Liability

Packaging Nova’s responsibility is limited to the replacement or approved refund of the affected products as outlined in this policy.

We are not responsible for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or delays resulting from the use of our products.

Packaging Nova

Email: Sales@packagingnova.com

Phone: +888-890-9591

We will make reasonable efforts to respond to your inquiry promptly.