No minimum order
Free design & shipping
Eco-friendly
USA & Canada

terms and conditions

Effective Date: 01 Jan, 2026

Welcome to Packaging Nova. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, requesting a quote, placing an order, or using our services, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.


About Our Services

Packaging Nova specializes in the design, manufacturing, and supply of custom packaging solutions. Every order is manufactured according to the customer’s specifications, including size, material, printing, finishes, and structural design.

Because our products are custom-made, additional terms apply regarding artwork approval, production, cancellations, and returns.


Quote Requests

All quote requests submitted through our website are provided for informational purposes only.

Submitting a quote request does not create a purchase agreement or guarantee pricing.

Quotes may vary based on:

  • Quantity
  • Box dimensions
  • Material selection
  • Printing requirements
  • Finishing options
  • Shipping destination
  • Production requirements

Quotes remain valid only for the period specified by Packaging Nova.


Orders & Acceptance

An order is considered accepted only after:

  • Final pricing has been confirmed.
  • Artwork and specifications have been approved.
  • Required payment arrangements have been completed.
  • Packaging Nova confirms production.

We reserve the right to decline or cancel any order before production begins.


Artwork Approval

Customers are responsible for carefully reviewing all digital proofs before approving production.

Artwork approval confirms that the customer has verified:

  • Text
  • Colors
  • Graphics
  • Dimensions
  • Product specifications
  • Layout
  • Spelling
  • Design elements

Once artwork has been approved and production begins, Packaging Nova is not responsible for errors that were present in the approved proof.


Customer Responsibilities

Customers agree to provide accurate information regarding:

  • Product specifications
  • Packaging dimensions
  • Artwork files
  • Shipping information
  • Contact information

Customers are responsible for ensuring all submitted information is accurate before production begins.


Intellectual Property

Customers represent and warrant that they own or have obtained all necessary rights and permissions to use any logos, trademarks, artwork, graphics, photographs, or other intellectual property submitted to Packaging Nova.

Packaging Nova is not responsible for verifying ownership of submitted materials.

Customers agree to indemnify and hold Packaging Nova harmless against claims arising from unauthorized use of intellectual property provided by the customer.


Pricing

All prices are subject to change without prior notice until a formal quotation has been accepted.

Pricing may vary depending on:

  • Material availability
  • Manufacturing requirements
  • Shipping costs
  • Production complexity
  • Market conditions

Taxes, duties, customs fees, or similar charges remain the responsibility of the customer unless otherwise stated.


Production Time

Estimated production and delivery times are provided in good faith.

Production schedules may vary depending on:

  • Order complexity
  • Artwork approval
  • Material availability
  • Seasonal demand
  • Shipping carrier performance

Packaging Nova is not liable for delays caused by circumstances beyond our reasonable control.


Shipping & Delivery

Shipping dates are estimated and should not be considered guaranteed delivery dates.

Risk of loss transfers to the customer upon delivery to the shipping carrier unless otherwise agreed.

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect delivery information may apply.


Product Variations

Because every order is custom manufactured, minor variations may occur, including:

  • Color differences
  • Material texture
  • Print placement
  • Cutting tolerances
  • Folding tolerances
  • Finishing appearance

These minor manufacturing variations are considered commercially acceptable and do not constitute defects.


Cancellations

Orders may be canceled before artwork approval and before production begins.

Once artwork has been approved and manufacturing has started, cancellations may no longer be possible because materials and production resources have already been committed.

Any cancellation requests will be reviewed on a case-by-case basis.


Returns & Refunds

Custom packaging products are manufactured specifically for each customer and generally cannot be returned due to:

  • Change of mind
  • Incorrect customer specifications
  • Approved artwork errors
  • Customer preference changes

If a verified manufacturing defect or production error occurs, Packaging Nova will review the issue in accordance with our Refund & Returns Policy.


Limitation of Liability

To the maximum extent permitted by applicable law, Packaging Nova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid by the customer for the affected order.


Website Content

All content published on this website, including text, graphics, images, logos, designs, product descriptions, and other materials, is the property of Packaging Nova or its licensors and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited without prior written permission.


Third-Party Links

Our website may include links to third-party websites for informational purposes.

Packaging Nova is not responsible for the content, privacy practices, or policies of external websites.


Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.


Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.


Changes to These Terms

Packaging Nova reserves the right to update or modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication unless otherwise stated.

We encourage customers to review these Terms periodically.

Packaging Nova

Email: Sales@packagingnova.com

Phone: +888-890-9591

We will make reasonable efforts to respond to your inquiry promptly.

Rush order